Woods Hole Oceanographic Institution is currently searching for a Senior Desktop Support Analyst to join the Information Services Department. This is a regular, full-time, non-exempt position, and is eligible for full benefits.
The Senior Desktop Support Analyst is a senior member of the End User Technology Systems team within the Information Services department. This position uses advanced information technology knowledge and skills to provide technical support for all applications and services that are specified in the IS Services Catalog including but not limited to: hardware and software; equipment lending; purchasing; mobile devices; peripherals; backup and archiving; network and wireless connectivity; email; virus/malware removal; remote access.
With minimal supervision to achieve objectives, this role identifies and participates in projects that support science, research, or business activities through the demonstration of in-depth knowledge and one or more specialized skills; ensures that users experience minimal disruption by quickly and accurately resolving technology problems while working independently; provides assistance and training to end users, as well as training within the department; and builds positive customer relationships and investigates and provides solutions to issues. The successful candidate will be expected to work on tasks requiring creativity and independent thinking along with a proven understanding of fundamental computer principles. This position is also expected to represent desktop and end user computing in IS projects that span the various departments within the Institution. This is a customer-facing role that often makes on-campus visits to the individuals in need and provides phone and remote support.
REQUIRED EDUCATION & EXPERIENCE:
This position requires you to lift or carry items up to 10lbs. Physical requirements include occasional standing or walking, repetitive motions, kneeling, bending, stooping, twisting, pulling, pushing, reaching (above & below shoulders), and use of hands for basic grasping and manipulation. Occupational requirements include depth perception, far vision, near vision, peripheral vision, ability to ditsinguish between basic colors, hearing, talking, working around and with others, and working alone.