Business Systems Analyst

Job ID
Information Technology
Location : Location
US-MA-Woods Hole

Job Summary

Reporting to the Director, the Business Systems Analyst will work primarily with internal G&A (Finance, HR, Legal, Development, Facilities, etc.) customers in support of s Business Transformation Initiative.  He/she will gather requirements, evaluate products, recommend solutions, implement and integrate systems and resolve problems while working in collaboration with customers and fellow IS associates. This position utilizes extensive knowledge, skills and experience to provide the highest level of technical support and system uptime to the user community as well as mentorship to the Business Systems team. 

Essential Functions

  • Serve as a lead liaison between business users and IS team to ensure IT needs in the G&A areas are met 
  • Propose IT solutions to address complex issues and improve efficiencies 
  • Lead in the implementation  and integration of new systems, upgrades and enhancements 
  • Ensure appropriate testing by creating and executing complex test plans based on requirements 
  • Identify, troubleshoot and resolve complex system issues to meet customer needs 
  • Provide on-going system/technical support to users, including documentation, training and security 
  • Work closely with department subject matter experts to gather business requirements and propose appropriate IT solutions and strategies 
  • Coordinate with other internal IT teams to ensure proper system integration 
  • Successfully engage in multiple initiatives simultaneously 
  • Be able to support and troubleshoot complex IT architectures 
  • Develop complex reports as needed 
  • Automate business processes by using application workflow technology 
  • Train and mentor other Business Systems team members 
  • Provide consultative support for Business Users 

Education & Experience

BS/BA degree


Desired minimum of 15 years related experience. Position requires process driven analysis skills and in-depth knowledge of business and system processes. Advanced problem solving abilities are essential. Must be flexible and willing to undertake a wide variety of challenging tasks and independently set priorities. Successful applicant will communicate professionally (both oral and written), with clarity and brevity, requiring minimal supervision.  Technical skills required include advanced knowledge of Enterprise level Financial, Procurement, Human Resource and Payroll system support including report writing. Extensive experience with report writing tools, data warehouse concepts and cloud technology required.    

Special Requirements

WHOI has a mandatory COVID-19 vaccination policy in effect, where you must register your full vaccination status (vaccination plus booster) in order to begin employment. The registration process is confidential and entails submitting your official vaccination records or requesting to engage in the interactive exemption process for either a medical or religious reason.

Physical Requirements

May perform other duties as deemed necessary. 


WHOI is an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans/M/F. We encourage Veterans and those with Disabilities to apply. Applications are reviewed confidentially. Applicants that require accommodation in the job application process are encouraged to contact us at (508) 289-2253 or email for assistance.


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