Administrative Associate I:
- Makes decisions regarding work group or program; assists with establishing work standards for group; and leads group in setting goals and monitoring progress.
- Takes an active role in leading group problem solving activities. Encourages the group to think of innovative solutions.
- Participates in the development and implementation of new approaches to the work of the group.
- Helps others think through their choices. Actively supports diversity initiatives and awareness.
- Seeks out and identifies problems or opportunities and takes action to address them.
- Actions and decisions may have impact on other groups.
- Works to resolve conflicts between groups.
- Effectively employs triage and troubleshooting techniques to resolve complex situations.
- Has knowledge of how to work with upper levels of management to gain support.
- Is current and proficient in new trends, concepts, technologies, and best practices within one’s professional discipline and applies that knowledge to current work.
Administrative Associate II (in addition to functions expected at the Assoc. I level):
- Is responsible for fostering a positive problem-solving environment.
- Promotes civility within and outside of work group; fosters environment for collaborative problem solving; demonstrates a high degree of confidentiality and discretion.
- Demonstrates objective listening on a consistent basis; creates an environment that encourages open communication.
- Is accountable for successful group processes and achieving desired results.
- Works cross functionally to solve problems and implement changes.
- Initiates innovative changes to continually improve operations both within the group as well as Institution-wide.
- Independently makes decisions that may affect own group and is held accountable for the results.
- Integrates new concepts, technologies and practices and aligns with future needs.
- Actions and decisions may have a significant impact on performance of the work group, other groups and/or Institution.
- May perform other duties deemed necessary by the supervisor.
- Demonstrated strong interpersonal, written, and organizational skills are required.
- Must have proven ability to exercise discretion, good judgment, and take initiative.
- Attention to detail is critical.
Familiarity with People Operations and WHOI processes and procedures are advantages.