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Woods Hole Oceanographic Institution is currently searching for a Senior Desktop Support Analystto join the Information Services Department. This is a regular, full-time, non-exempt position, and is eligible for full benefits.
The Senior Desktop Support Analyst is a senior member of the End User Technology Systems team within the Information Services department. This position uses advanced information technology knowledge and skills to provide technical support for all applications and services that are specified in the IS Services Catalog including but not limited to: hardware and software; equipment lending; purchasing; mobile devices; peripherals; backup and archiving; network and wireless connectivity; email; virus/malware removal; remote access.
With minimal supervision to achieve objectives, this role identifies and participates in projects that support science, research, or business activities through the demonstration of in-depth knowledge and one or more specialized skills; ensures that users experience minimal disruption by quickly and accurately resolving technology problems while working independently; provides assistance and training to end users, as well as training within the department; and builds positive customer relationships and investigates and provides solutions to issues. The successful candidate will be expected to work on tasks requiring creativity and independent thinking along with a proven understanding of fundamental computer principles. This position is also expected to represent desktop and end user computing in IS projects that span the various departments within the Institution. This is a customer-facing role that often makes on-campus visits to the individuals in need and provides phone and remote support.
Woods Hole Oceanographic Institution is currently searching for a Senior Business Analyst to join the Information Services department. This is a regular, full-time, exempt position and is eligible for full benefits.
Reporting to the Senior Manager, Business Systems, the Senior Business Analyst will work primarily with internal G&A (Finance, HR, Legal, Development, Facilities, Ship Operations, etc.) customers in support of the ERP system and related business applications. The successful candidate will identify requirements, assist in the development of practical solutions, and troubleshoot problems while working in collaboration with customers and fellow IS associates. This position utilizes extensive experience to provide high level technical support to the community as well as mentorship to the Business Systems group and acts as a back-up to the Senior Manager, Business Systems in his/her absence.
Woods Hole Oceanographic Institution is currently searching for a Senior Systems Administratorto join the Information Services Department. This is a regular, full-time, exempt position, and is eligible for full benefits. Works as part of a team to design, implement, and support WHOI’s on-premises, Cloud and shipboard computing infrastructure, with an emphasis on Windows server and application administration, Active Directory, M365 administration, and storage and backup management.
Works closely with scientists and engineers who are leaders in their fields, advising and assisting them with their computing, storage, and backup needs. Provides high level customer service, with demonstrated ability to communicate with both technical and non-technical users.
Woods Hole Oceanographic Institution is currently searching for an Information Systems Security Analyst to join the Information Systems Department. This is a regular, full-time, exempt position, and is eligible for full benefits.
Reporting to the Manager, IS Security, the IS Security Analyst is responsible for supporting the mission of the information security program at the Woods Hole Oceanographic Institution. This position is responsible for assisting in the implementation, coordination and management of internal and external information security efforts.